Refund Policy

A refund applies when Google rejects your application for production access after the required 14-day closed testing period has run with our testers opted in.

If that happens, you can pick one of two options:

You need to forward us Google's rejection email as proof. Requests without it may be declined.

• Rejections or suspensions for reasons unrelated to closed testing, such as content, privacy or other Google Play policy violations.
• Testing that was interrupted on your side: the app was removed from the closed track, the testing link stopped working, or tester access was revoked during the 14 days.
• Requests made without Google's rejection email, or more than 14 days after you received it.
• Orders placed free under a promotion. There's no payment to return, though we may offer a free retry at our discretion.
• Requests that look fraudulent or abusive.

Email support@androidtester.org within 14 days of receiving Google's rejection notice, and include:

• The email address you ordered with
• Your order ID (it starts with AT-, and you can find it under My apps)
• Google's rejection email, forwarded or attached
• Whether you'd like a full refund or a free retry

We usually reply within 3–5 business days.

• Approved refunds are sent back through PayPal, to the account or card you paid with.
• Refunds typically appear within 5–7 business days of approval, depending on your bank or PayPal.
• Refunds are full or not issued. We don't give partial refunds.

Cases this policy doesn't cover are reviewed individually by our support team, and the decision is at our discretion. We may decline requests that don't meet the conditions above.

Questions about a refund or an order? Email support@androidtester.org or check your order status under My apps.